Home Charging with your Teltonika TeltoCharge

How to manage your home charging and use the We.EV mobile app

Initial Setup Process

What app do I need to use? 

• The We.EV app is available for both Apple and Android devices through the Apple App Store or Google Play Store. Refer to the illustrated guide below:

• The We.EV app is designed to be compatible with Apple and Android devices worldwide, making it accessible to users all over the world.

 

Connecting your new home charger to your We.EV mobile app

• Open the We.EV app and log in to your account and refer to the illustrated guide below:

1. Navigate to the "house" icon at the bottom left of the screen to access your home page and press "Scan QR Code".

2. Press "Enter ID Manually".

3. Enter your 4-digit ID code, this would have been provided via email prior to the installation. You may also be prompted to enter a PIN code, otherwise skip this step.

4. Your home charger is now connected to your We.EV account. The app home page will indicate that there is no connection until the installation and configuration process is complete.

 

Teltonika TeltoCharge LED Indicator Lights

Click here for a comprehensive list and detailed description of the LED indicators.

 

Want to know more about your EV?

For more information on a few popular EV brands, you can watch a YouTube video by clicking on the links provided below.

• MG4 Tutorials / User Guides
• How to Start, Drive, & Charge The Volkswagen ID.4 - If your ID.4 is only charging at 1kW and displays on the dashboard that only emergency charging is available, ensure that the charging handle is securely inserted into the EV charging port to resolve the issue.
• BYD Atto 3 Handover
• Tesla Model 3/Y Owner's Guide

 

Charging your EV

Authenticate or plug-and-charge each session?

Prior to the installation of your home charger, you will have the opportunity to choose from the following options:

• You can either authenticate each charging session using the We.EV app or an RFID fob. This adds an extra layer of security, especially for chargers located outdoors, to prevent unauthorised use of your charger.
• Or you can choose to plug-and-charge each session, allowing the charger to automatically begin charging your EV as soon as it is plugged in or when the scheduled start time has been reached without any authentication.

Charging

1. Navigate to the "house" icon at the bottom left of the screen to access your home page, and confirm that your scheduled SMART charging is off (toggled to the left) otherwise the charging session will only start once the set time has been reached. Also, confirm that your charger is "Ready" (the charger status is indicated below the charger image).

If you need to authenticate a charging session (as described above), then you can do so with an RFID fob registered to your We.EV account or via your mobile app.

Alternatively, if your charger will plug-and-charge, then you just need to plug the EV and it will start charging after a few moments.

 

Scheduled Charging

1. Navigate to the "house" icon at the bottom left of the screen to access your home page, scheduled SMART charging is off when toggled to the left.

2. Scheduled SMART charging is on when toggled to the right, and will display the set time schedule. Click on the time schedule (indicated by green star) to update the set times.
3. Click on the Start time or End time to update the scheduled time and then save the changes.
4. Your updated schedule will be reflected on the home page when scheduled SMART charging is active.

When you plug your charging cable into the EV, be sure to authenticate the scheduled charging session via your mobile app.

* Please note - if your scheduled SMART charging is activated, you won't be able to charge until the set start time. If you want to charge at another time, remember to turn off (toggle left) your scheduled SMART charging.

 

 

 

 

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We.EV App Overview

Can more than one person use my app/account? 

• Absolutely, other people can use your app/account if they use your login credentials.

• Alternatively, you can add additional Fobs to your account for others to use.

Do I need to add a credit/debit card? 

• You do not need to add a payment method for your home charging, but this would be useful if you are likely to use We.EV public fast chargers. You will obviously not have any payments deducted for your home charging, but will have access to your public charging payment history. If you do not have enough on your debit card, your We.EV account may show a negative available balance and you will not be able to charge again at a public charger until this amount has been settled.

• Adding a credit or debit card is simple and should only take a few minutes. In your account menu, select the “+" next to the "Pay via:" option to add your preferred payment method. 

  Refer to the illustrated guide below:

 

How to change your We.EV app password

1. Navigate to the "burger" icon at the top left of the screen.
2. Select the "Change Password" option.
3. Enter your current password followed by your new password, and then click on "Change" to save the changes.

 

 

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Something has gone wrong

What do I do in an emergency?

• If you can safely turn of the isolator switch, do so. Otherwise vacate the area and call us on 07 850 3238 or 0800 800 935 or or email us at home@we-ev.co.nz.

• Call 111 if there is an immediate threat to life or injury.

Who do I call for help with my charger? 

• If you have any issues with the app or using our chargers, give us a call on 07 850 3238 or email us at home@we-ev.co.nz.

What if I can't download the app?  

• If you are having trouble downloading the app, the first step would be to try and restart your device and ensure that you are connected to either Wifi or cellular data. 

 

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About We.EV 

Who is WE.EV? 

• We.EV is a business unit of WEL Networks and we have been installing EV charging infrastructure since 2015. 

• WEL Networks is a community owned Lines Company (EDB) based in the Waikato and servicing the community for over 100 years. 

• Protecting electrical infrastructure to benefit the whole community is our core value. 

• Profits generated by WEL Networks are distributed back into the community via the WEL Networks trust.